Refund policy

 

How can I return my order?

If you are not satisfied and want to return and exchange your item, you may do so physically in our store provided that item is still within 7 days for non-perishable items and within 24 hours for perishable items. Items to be returned must be in good condition and still in its original packaging accompanied by original Ever sale transaction receipt.

 

For any problems, please contact our Customer Service.

 

Where can I return my order?

Items can only be returned or exchanged in the store where the items were originally purchased.

 

What is the time frame to get my refund?

For orders paid using e-wallets or credit cards, the refund is processed within one to two weeks.

 

Who should I call if I have more questions?

You may send a direct email or message us via:

10th Ave
         • Email:   epta.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – 10th Ave

Baesa
         • Email:   epbe.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Baesa

Bangkal
         • Email:   epba.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Bangkal

Commonwealth
         • Email:   ecci.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Commonwealth

Kaybiga
         • Email:   epkb.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Kaybiga

Maligaya
         • Email:   epmg.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Maligaya

Parang
         • Email:   eppa.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Parang

Pateros
         • Email:   eppt.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Pateros

Pearl Drive
         • Email:   eppd.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Pearl Drive

Pinagbuhatan
         • Email:   eppi.cs@ever.ph
         • Facebook messenger:   Ever Supermarket - Pinagbuhatan

Polo
         • Email:   eppo.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Polo

Roces
         • Email:   epro.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Roces

Santolan
         • Email:   epsa.cs@ever.ph
         • Facebook messenger:   Ever Supermarket – Santolan

Sucat
         • Email:   epss.cs@ever.ph
         • Facebook messenger:   Ever Supermarket - Sucat

Yuseco
         • Email:   epys.cs@ever.ph
         • Facebook messenger:   Ever Supermarket - Yuseco